Delivery Policy

Delivery within 5 to 7 working days.

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Exchange Policy

We have a 3-day Exchange Policy, which means you can request an exchange within 3 days after receiving your item, only if the mistake is from our end (e.g., wrong size, wrong product, or defective item).

To be eligible for an exchange, your item must be in the same condition that you received it — unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start an exchange, please contact us at alaynafashion8@gmail.com.
Please note that we do not offer returns or refunds under any circumstances.

Items sent back to us without first requesting an exchange will not be accepted.

You can always contact us for any exchange-related questions at alaynafashion8@gmail.com.

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Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

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Exceptions / Non-Exchangeable Items

Certain items cannot be exchanged, including:

• Sale items or discounted products

• Customized or personalized items

• Items damaged after delivery due to customer handling

We appreciate your understanding and cooperation.